Supply and installation of a security system is only the beginning.

South East Security provide a 24 Hour Service, 365 days a year with a unique and very enviable 24 Hour Help Line manned by highly skilled technicians, with full call-out support and a maximum of 4-hour response.

In addition, our preventative maintenance visits will ensure all systems are always operating at optimum performance. However, should any unforeseen problems occur, you can be sure of a fast, friendly and efficient response at all times.

We provide some 6,000 contracted customers with long-standing and on-going customer care with services including:

• Maintenance/service contract to suit your needs
• Technical advice from experts
• Highly trained engineers on call
• 24 Hour support
• Maximum 4 hour response
• Key Holding & Alarm Response Service

Preventative Maintenance

This provides for the on-going periodic testing of the system in line with current British & European Standards, Insurance requirements and ACPO Force Alarm Policy.

This type of maintenance allows for the inspection and diagnostic testing of the system on a regular basis to prevent any unnecessary false alarms and to ensure that in the event of a genuine alarm activation, you receive the correct response.

Preventative Maintenance Schedules

Grade 1 Alarm System: 1 x Visit per Year
Grade 2 Alarm System: 2 x Visits per Year or 1 x Site Visit & 1 x Remote Visit
Grade 3 Alarm System: 2 x Visits per Year or 1 x Site Visit & 1 x Remote Visit
Grade 4 Alarm System: 2 x Visits per Year

Our preventative maintenance visits will ensure all systems are always operating at optimum performance. However, should any unforeseen problems occur, you can be sure of a fast, friendly and efficient response at all times.

Corrective Maintenance

Should you require corrective maintenance repairs or an upgrade of your alarm installation in the future, then we at South East Security will be at hand to provide ongoing support. Corrective maintenance is carried out within the required timescales and in accordance with documented quality assured procedures.

Alarm Response

Officers are fully trained in the operation and fault finding techniques of intruder alarm systems and are authorised with the Alarm Receiving Centre to carry out resets without the assistance of an engineer, provided the system is maintained and monitored by South East Security. Average response time to clients in Beds, Bucks and Herts is 20 minutes, sometimes less if the Duty Officer is travelling by the response motorcycle service.